Contact

We are a network of independent (Consultant) Solicitors who are all members of the Law Society Clinical Negligence Panel (or similarly qualified). We accept direct instructions from members of the public without any interference from claims managment companies or marketing companies.

Fill in this form and a Law Med duty Medical Solicitor will contact you by call or email. Please note that the information you provide will not be stored by this site. The data below will be transmitted to the duty Medical Panel Solicitor who will contact you directly. That Solicitor will be responisble for your enquiry and your data.

Contact Us.

We currently maintain an office presence in York, however, our Solicitor members represent patients across the UK – Feel free to contact us and we can if you wish arrange a local specialist Solicitor to make contact.

Blake House, Blake Street,
York, YO1 8QG,

info@law-med.co.uk
Tel York – 01904-914-989

Monday
9:00 am – 8:45 pm
Tuesday
9:00 am – 8:45 pm
Wednesday
9:00 am – 8:45 pm
Thursday
9:00 am – 8:45 pm
Friday
9:00 am – 7:45 pm
Saturday
9:00 am – 8:45 pm
Sunday
9:00 am – 5:00 pm

Your Data and Confidentiality

If you contact us for any reason we want to make it clear that we at the Medical Negligence Panel, keep no record of your enquiry. Once you complete a contact form it is sent directly to one of our members who has a rota duty answering enquirers as a Specialist Medical Solicitor. They are not processed by the website or stored in any way by the organisation Law Med. The Solicitor who responds will be registered with the Solicitors Regulation Authority and with the Law Society of England and Wales. They will also be fully registered and accredited members of the Clinical Negligence Panel and they will be members of a firm (or self employed) who have confirmed that they will abide by the rules of membership of the medical panel. They are responsible for processing, storing or destroying your personal data, that includes any contact details and any history of events that you include together with documents or images, medical records etc. Any Solicitor member of ours must have facilities for secure storage and destruction of all this personal data and must agree that:

  1. All personal data must be held securely and must not be shared without your consent.
  2. that all copy clinical records will be destroyed on conclusion of the matter and all original documentation returned securely.
  3. That transmission of any personal data must be undertaken as an encrypted password protected file to an authorised data handler.
  4. That all obligations of compliance and enforcement provisions of the Data Protection Act and the General Data Protection Rules be the provision of the “Panel Solicitor”.

If contact is made by telephone, then the contact is made by diverted call to a the Duty Panel Solicitor who is on rota. There is no recording of that initial conversation and any notes regarding that enquiry are destroyed – unless the enquiry results in a instruction for a medical legal action. If there is an instruction the responsibility for any data recorded rests with the duty solicitor and not the medical panel. We are proud that our Solicitors current average contact time is within 8 minutes of notification using our online form, however, no record is kept of your enquiry and if you have not been contacted within 24 hours, the form you forwarded will be permanently destroyed by the Panel Solicitor and you will be notified by email of the same by them. If you wish to re-contact you can using the form on the website. You can be safe in the knowledge from the outset that your data is secure.

Law Med Cookie Policy

Please read this cookie policy carefully before using website service operated on behalf of our Solicitor Panel Members.

What are cookies?
Cookies are simple text files that are stored on your computer or mobile device by a website’s
server. Each cookie is unique to your web browser. It will contain some anonymous information
such as a unique identifier, website’s domain name, and some digits and numbers.


What types of cookies do we use?
1. Necessary cookies
Necessary cookies allow us to offer you the best possible experience when accessing and
navigating through our website and using its features. For example, these cookies let us
recognize that you have created an account and have logged into that account.


2. Functionality cookies

Functionality cookies let us operate the site in accordance with the choices you make. For
example, we will recognize your username and remember how you customized the site during
future visits.


3. Analytical cookies
These cookies enable us and third-party services to collect aggregated data for statistical
purposes on how our visitors use the website. These cookies do not contain personal
information such as names and email addresses and are used to help us improve your user
experience of the website.


How to delete cookies?
If you want to restrict or block the cookies that are set by our website, you can do so through
your browser setting. Alternatively, you can visit http://www.internetcookies.org, which contains
comprehensive information on how to do this on a wide variety of browsers and devices. You
will find general information about cookies and details on how to delete cookies from your
device.


Contacting us
If you have any questions about this policy or our use of cookies, please contact us on info@law-med.co.uk

The Truth May Be Forgotten, Ignored Or Concealed But It Is Never Lost…

Edmund Locard, father of forensic medicine 1919

Reviews and Feedback

At Law Med, we hold no commercial subscriptions to “review” sites or “trust” sites. We know that many such sites incite consumers to leave favorable reviews and give the highest possible rating in exchange for raffle prizes etc. Instead we are content to allow those who have used our members services to leave whatever reviews they wish on the open channels such as Google reviews and Yelp. We can see that across the web, such reviews have returned favorable results without our interference. We would encourage anyone who has been in contact with us to leave a review. We check them periodically and wherever we can we do leave feedback too. We are satisfied that our members services are among the highest quality and best ranking you will see anywhere across the web.

If you want to discuss our feedback or if you require more details about our services use the form or call us to chat – we are always happy to talk.

As part of our service, if we feel your interests or your area of concern is not one that we cover, we will do our best to find or recommend a direction for you to search in. We will never abandon an enquirer or fail to return to an enquiry.

Complaints Policy

Law Med views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.
Our policy is – 

  • To provide a fair complaints procedure that is clear and easy to use for anyone wishing to make a complaint.
  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint. 
  • To make sure everyone knows what to do if a complaint is received.
  • To make sure all complaints are investigated fairly and in a timely way.
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired.
  • To gather information which helps us to improve what we do.

Overall responsibility for this policy and its implementation lies with the Management Committee of Law Med.  This policy is reviewed regularly and updated as required.

Definition of a Complaint
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Law Med or its services.  Complaints may come from any member of the public and may be received by phone, by email or in writing.

Confidentiality
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.

Complaints Process
Complaints should initially be addressed to info@law-med.co.uk Contact can be made by telephone or email, details of which are shown below, or a letter can be posted at the Blake House Address.
Telephone: 01904914989
Email: info@law-med.co.uk
Post: Law Med, Blake House, Blake Street York, YO1 8QG

The Managment Commitee who receives a telephone complaint shall – Write down the facts of the complaint

  • Take the complainant’s name, address and telephone number
  • Tell the complainant what will happen next and how long it will take
  • Where appropriate, ask the complainant to send a written account by post or by email so that the complaint is recorded in the complainant’s own words.

Resolving Complaints
On receiving the complaint, the Managment Committee shall record it in the complaints log and acknowledge receipt in writing of the complaint within one week, together with a copy of the Complaints Policy, and let the person complaining know when they can expect a reply.  


If the complaint relates to a specific person, they should be informed and given a fair opportunity to respond. Ideally complainants should receive a definitive reply within four weeks.  If this is not possible, because for example an investigation has not been fully completed, a progress report should be sent with an indication of when a full reply will be given. Whether the complaint is justified or not, the reply to the complainant should describe the action taken to investigate the complaint, the conclusions from the investigation, and any action taken as a result of the complaint.

Whether the complaint is upheld or not, the reply to the complainant should describe the action taken to investigate the complaint, the conclusions from the investigation, and any action taken as a result of the complaint.  The decision taken at this stage is final.

Variation of the Complaints Procedure
The MC may vary the procedure for good reason.  This may be necessary to avoid a conflict of interest, for example, a complaint about the MC should not also have the MC membership as the person leading a investigation.

Monitoring and Learning from Complaints
Complaints are reviewed annually to identify any trends which may indicate a need to take further action.

Consistently Rated Highest Possible For Customer Service

Source across all internet reporting and ranking websites.

You Do Not Have To Go Through This Alone…

Call 01904-914989 or email info@law-med.co.uk

About Us

The Law Med Medical Panel is an unincorporated association its members are clinical negligence accredited specialists.

Get In Touch

  • info@law-med.co.uk
  • Tel 01904-914-989

Drop By

Blake House, York, YO1 8QG

%d bloggers like this: