If you Contact us we will not hit you with a long phone menu. We also promise that your email will not go to the inbox hole, never to be seen or heard from again. At the Medical Negligence Panel, we provide the exceptional service that we would want to get ourselves!
We are a network of independent (Consultant) Solicitors who are all members of the Law Society Clinical Negligence Panel (or similarly qualified). We accept contact and direct instructions from members of the public without any interference from claims managment companies or marketing companies.
|Compare Solicitor Firms||Law – Med Solicitors – Panel Specialists||Specialist Firms (only Medical Claims)||Generalist Firms (Personal Injury Claims Companies)|
|Law Society Clinical Panel Members||Yes||Occasionally||Rarely|
|All Actions handled by a Fully Qualified Solicitor?||Yes||Usually||Unlikely|
|Medically Qualified Staff or Postgrad Medical Qualifications?||Yes||Sometimes||Hardly Ever|
|No Win No Fee Agreement Offered||Yes||Yes||Yes|
|Deduction From The Clients Damages||20%||25%||25%|
|Insurance Costs Charged to the Clients||Never||Usually||Always|
|Hidden Costs Charged to Clients||Never||Occasionally||Frequently|
|Non Recoverable Costs Charged to Clients||Never||Occasionally||Usually|
|Quality of Agreement||Optimal||Not Bad||Worst.|
Your Data and Confidentiality
If you contact us for any reason we want to make it clear that we at the Medical Negligence Panel, keep no record of your enquiry. Once you complete a contact form it is sent directly to one of our members who has a rota duty answering enquirers as a Specialist Medical Solicitor. They are not processed by the website or stored in any way by the organisation Law Med. The Solicitor who responds will be registered with the Solicitors Regulation Authority and with the Law Society of England and Wales. They will also be fully registered and accredited members of the Clinical Negligence Panel and they will be members of a firm (or self employed) who have confirmed that they will abide by the rules of membership of the medical panel. They are responsible for processing, storing or destroying your personal data, that includes any contact details and any history of events that you include together with documents or images, medical records etc. Any Solicitor member of ours must have facilities for secure storage and destruction of all this personal data and must agree that:
- All personal data must be held securely and must not be shared without your consent.
- that all copy clinical records will be destroyed on conclusion of the matter and all original documentation returned securely.
- That transmission of any personal data must be undertaken as an encrypted password protected file to an authorised data handler.
- That all obligations of compliance and enforcement provisions of the Data Protection Act and the General Data Protection Rules be the provision of the “Panel Solicitor”.
If contact is made by telephone, then the contact is made by diverted call to a the Duty Panel Solicitor who is on rota. There is no recording of that initial conversation and any notes regarding that enquiry are destroyed – unless the enquiry results in a instruction for a medical legal action. If there is an instruction the responsibility for any data recorded rests with the duty solicitor and not the medical panel. We are proud that our Solicitors current average contact time is within 8 minutes of notification using our online form, however, no record is kept of your enquiry and if you have not been contacted within 24 hours, the form you forwarded will be permanently destroyed by the Panel Solicitor and you will be notified by email of the same by them. If you wish to re-contact you can using the form on the website. You can be safe in the knowledge from the outset that your data is secure.
What are cookies?
Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.
What types of cookies do we use?
1. Necessary cookies, Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account.
2. Functionality cookies, Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognize your username and remember how you customized the site during future visits.
3. Analytical cookies, These cookies enable us and third-party services to collect aggregated data for statistical
purposes on how our visitors use the website. These cookies do not contain personal
information such as names and email addresses and are used to help us improve your user experience of the website.
How to delete cookies? If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit http://www.internetcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.
Reviews and Feedback
At Law Med, we hold no commercial subscriptions to “review” sites or “trust” sites. We know that many such sites incite consumers to leave favorable reviews and give the highest possible rating in exchange for raffle prizes etc. We also know of Solicitor firms that offer incitives for Solicitors to “hunt” for favourable reviews from clients who recieved a good job. The great Truth of Legal Services is that these reviews are not worth trusting. Instead we are content to allow those who have used our members services to leave whatever reviews they wish on the open channels such as Google reviews and Yelp. We can see that across the web, such reviews have returned favorable results without our interference. or contact We would encourage anyone who has been in contact with us to leave a review. We check them periodically and wherever we can we do leave feedback too. We are satisfied that our members services are among the highest quality and best ranking you will see anywhere across the web. That is the Real Truth of good customer service not empty slogans!
If you want to discuss our feedback or if you require more details about our services use the form or call us to chat – we are always happy to talk.
Law Med views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that contacted us to raise the issue.
Our policy is –
- To provide a fair complaints procedure that is clear and easy to use for anyone wishing to make a complaint.
- To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint.
- To make sure everyone knows what to do if a complaint is received.
- To make sure all complaints are investigated fairly and in a timely way.
- To make sure that complaints are, wherever possible, resolved and that relationships are repaired.
- To gather information which helps us to improve what we do.
Overall responsibility for this policy and its implementation lies with the Management Committee of Law Med. This policy is reviewed regularly and updated as required.
Definition of a Complaint
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Law Med or its services. Complaints may come from any member of the public and may be received by phone, by email or in writing.
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Contact for Complaints should initially be addressed to firstname.lastname@example.org Contact can be made by telephone or email, details of which are shown below, or a letter can be posted at the Blake House Address.
Post: Law Med, Blake House, Blake Street York, YO1 8QG
The Managment Commitee who receives a contact telephone complaint shall – Write down the facts of the complaint
- Take the complainant’s name, address and telephone number
- Tell the complainant what will happen next and how long it will take
- Where appropriate, ask the complainant to send a written account by post or by email so that the complaint is recorded in the complainant’s own words.
On receiving the complaint, the Managment Committee shall record it in the complaints log and acknowledge receipt in writing of the complaint within one week, together with a copy of the Complaints Policy, and let the person complaining know when they can expect a reply.
If the complaint relates to a specific person, they should be informed and given a fair opportunity to respond. Ideally complainants should receive a definitive reply within four weeks. If this is not possible, because for example an investigation has not been fully completed, a progress report should be sent with an indication of when a full reply will be given. Whether the complaint is justified or not, the reply to the complainant should describe the action taken to investigate the complaint, the conclusions from the investigation, and any action taken as a result of the complaint.
Whether the complaint is upheld or not, the reply to the complainant should describe the action taken to investigate the complaint, the conclusions from the investigation, and any action taken as a result of the complaint. The decision taken at this stage is final.
Variation of the Complaints Procedure
The MC may vary the procedure for good reason. This may be necessary to avoid a conflict of interest, for example, a complaint about the MC should not also have the MC membership as the person leading a investigation.
Monitoring and Learning from Complaints
Complaints are reviewed annually to identify any trends which may indicate a need to take further action.